Otter.ai

Otter.ai has matured from a simple transcription app into a full conversational knowledge platform, automatically joining calls, generating trustworthy summaries and action items, and piping that data into the CRM, chat, and project tools teams already use. Its accuracy and speaker recognition are strong for a broad range of use cases—sales, education, recruiting, media—and the addition of an MCP server to feed Claude/ChatGPT with meeting context is a smart, forward-looking move. The free tier is genuinely useful for individuals, but heavier users will hit minute and integration limits fast, pushing them toward the paid Business plan, and like any speech-to-text tool it can stumble on noisy audio or heavy cross-talk. Still, for teams that live in back-to-back meetings, Otter remains one of the most capable and well-integrated notetakers on the market.